Privacy Policy

Caragh Nurseries Ltd is a family-run tree and plant nursery operating in Ireland and the UK. We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

CONTACT DETAILS:
UK:
Caragh Nurseries Ltd
Email: info@caraghnurseries.co.uk
Phone: 0330 0272669 (UK)

Website: www.caraghnurseries.co.uk
Web Design: 2Cubed

For data protection queries, please contact Jo McGarry at the above details.

2. WHAT PERSONAL DATA WE COLLECT

We collect and process the following types of personal data:

WHEN YOU PLACE AN ORDER:
– Name and contact details (email, phone, address)
– Billing and delivery addresses
– Payment information (processed securely by our payment providers)
– Order history and preferences
– Communication records related to your order

WHEN YOU SUBSCRIBE TO OUR NEWSLETTER:
– Email address
– Name (if provided)
– Marketing preferences
– Geographic location (Ireland/UK) for targeted content

WHEN YOU VISIT OUR WEBSITE:
– IP address and device information
– Browser type and version
– Pages visited and time spent on site
– Referral sources
– Cookie data (see Cookie Policy )

WHEN YOU CONTACT US:
– Contact details and communication content
– Customer service records and notes
– Feedback and reviews

SOCIAL MEDIA:
– Interactions with our Facebook, Instagram, YouTube, Pinterest and Tiktok accounts
– Comments, messages, and engagement data

3. HOW WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

ORDER PROCESSING & DELIVERY:
– Processing and fulfilling your orders
– Payment processing and fraud prevention
– Arranging delivery and installation services
– Providing our 3-year guarantee and after-sales support
– Managing returns and exchanges

CUSTOMER SERVICE:
– Responding to your queries and requests
– Providing expert gardening advice
– Managing complaints and feedback
– Maintaining customer relationship records

MARKETING & COMMUNICATIONS:
– Sending newsletters and promotional emails (with your consent)
– Segmented marketing based on location (Ireland/UK)
– Seasonal gardening tips and product recommendations
– Information about new products and services
– Customer surveys and feedback requests

WEBSITE IMPROVEMENT:
– Analysing website usage and performance
– Improving user experience and functionality
– Personalising content and recommendations
– Technical maintenance and security

BUSINESS OPERATIONS:
– Accounting and tax compliance
– Business analysis and planning
– Legal compliance and record keeping

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

CONTRACT PERFORMANCE: When necessary to fulfill orders, provide services, and manage customer relationships.

LEGITIMATE INTERESTS: For marketing to existing customers, website analytics, business development, and operational efficiency.

CONSENT: For newsletter subscriptions, non-essential cookies, and certain marketing activities.

LEGAL OBLIGATION: For accounting, tax, and other legal requirements.

5. HOW WE SHARE YOUR DATA

We may share your personal data with:

SERVICE PROVIDERS:
– Payment processors (for secure payment handling)
– Delivery and logistics partners
– Email marketing platforms
– Website hosting and maintenance providers (2Cubed)
– Customer service platforms

LEGAL REQUIREMENTS:
– Government authorities when required by law
– Professional advisors (lawyers, accountants)

We do not sell your personal data to third parties. All data sharing is governed by appropriate contracts and security measures.

6. INTERNATIONAL TRANSFERS

Your data is primarily processed within the European Economic Area (EEA). Where we use services that may transfer data outside the EEA (such as Google Analytics), we ensure appropriate safeguards are in place, including:
– Adequacy decisions by the European Commission
– Standard Contractual Clauses
– Other appropriate safeguards as required by law

7. HOW LONG WE KEEP YOUR DATA

We retain your personal data for the following periods:

CUSTOMER DATA:
– Active accounts: While your account remains active
– Order records: 7 years (for accounting and tax purposes)
– Customer service records: 3 years after last contact

MARKETING DATA:
– Newsletter subscriptions: Until you unsubscribe
– Inactive subscribers: 2 years of inactivity
– Marketing preferences: Until withdrawn

WEBSITE DATA:
– Analytics data: 26 months (Google Analytics default)
– Cookie data: As specified in our Cookie Policy

LEGAL RECORDS:
– As required by applicable laws and regulations

8. YOUR RIGHTS

Under data protection law, you have the following rights:

ACCESS: Request a copy of the personal data we hold about you
RECTIFICATION: Ask us to correct inaccurate or incomplete data
ERASURE: Request deletion of your personal data (subject to legal requirements)
RESTRICTION: Ask us to limit how we use your data
PORTABILITY: Request your data in a portable format
OBJECTION: Object to processing based on legitimate interests
WITHDRAW CONSENT: Withdraw consent for marketing or cookies at any time

To exercise these rights, contact us using the details above. We will respond within one month.

MARKETING OPT-OUT:
– Unsubscribe links in all marketing emails
– Contact us directly to update preferences
– Manage cookie preferences through our website

9. COOKIES POLICY

Our website uses cookies to enhance your experience:

ESSENTIAL COOKIES:
– Shopping cart functionality
– User session management
– Security and authentication
– Website functionality

ANALYTICS COOKIES:
– Google Analytics (_ga, _gid, _gat)
– Website performance monitoring
– User behaviour analysis

MARKETING COOKIES:
– Social media integration
– Advertising effectiveness
– Personalised content

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling essential cookies may affect website functionality.

10. SECURITY

We implement appropriate technical and organisational measures to protect your personal data:
– SSL encryption for data transmission
– Secure payment processing
– Access controls and user authentication
– Regular security updates and monitoring
– Staff training on data protection
– Secure data storage and backup procedures

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal data.

12. CHILDREN’S PRIVACY

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Changes will be posted on our website with the updated date. For significant changes, we may notify you by email.

14. COMPLAINTS

If you have concerns about how we handle your personal data, you can:
1. Contact us directly using the details above
2. Lodge a complaint with the relevant supervisory authority:
– UK: Information Commissioner’s Office (www.ico.org.uk)

15. CONTACT US

For any questions about this privacy policy or our data practices:

Email: info@caraghnurseries.co.uk (UK)
Phone: 0330 0272669 (UK)

Data Protection Contact: Jo McGarry, Sales & Marketing Director

 

© 2025 CARAGH NURSERIES LTD. All rights reserved.

This privacy policy is effective from June 2025 and applies to all personal data collected through our website, services, and business operations.